Hospitality Training

Our Hospitality Training has been developed to offer hospitality companies the opportunity to provide guided and progressive career development for their staff, from initial onboarding and SOPs to a Diploma in Hospitality. This is designed to improve customer experience professionally and to retain quality staff through the program.

Onboarding and SOPS

  • Integrates new hires seamlessly into the company culture.

  • Clear and detailed SOPs ensure consistency and excellence in service delivery.

  • Build a strong foundation through core values and the unique aspects of Creating Truly Memorable Experiences (CTME).

Core Competencies

  • Communication - The importance of effective communication with internal staff at all levels and with customers.

  • Conflict Resolution - How to manage customer complaints and dissipate conflict in a calm and professional manner.

  • Revenue Awareness - How does the business make money and what we can do to ensure we maximise revenue without affecting the highest level of service?

  • Customer Experience - Ensuring that we are Creating Truly Memorable Experiences (CTME) through behaviours and actions putting the customer at the centre of everything we do.

  • Health and Safety - General Health and Safety for the hospitality industry. Specific Health and Safety for the particular property.

Subject Matter Expert/ CUSTOMER EXPERIENCE CHAMPION

  • Mentoring - Train the trainer. Understand how to mentor and train new recruits on the job in a practical setting.

  • Completion of all Core Competency modules to the satisfaction of the trainer and the property’s management team.

  • Passing a test put together by the trainers and the management team at the property.

DIPLOMA IN HOSPITALITY

We have partnered with Trent Global College in Singapore to offer a Diploma in Hospitality delivered either full-time on-site in Indonesia or part-time remotely over 1 year. Please visit https://trentglobal.edu.sg/food-technology/

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